![]() The server became unresponsive, no rdp, no file share access, Ctrl Alt Delete not working. After initial examination I discovered that SAV service was logging lots of error messages in event log. Last night one of my Windows 2008R2 servers hung after installing Microsoft patch KB4493472. SAV service hangs after installing KB4493472 On 11 April 2019, Sophos confirmed its support with the article Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows Apupdate. Sophos Endpoint Protection and solutions from AVAST and Avira – mostly for corporate environments – were named. It soon became clear that the cause was related to installed security solutions from third-party manufacturers. Antivirus solutions from Sophos, AVAST and Avira cause antivirus problem The only remedy was to boot the machine in safe mode, uninstall the causing update and block it for installation. I 've blogged about this in the article April 2019 updates freezes Windows 7, 8.1, 10 & Server. While some users reported hassle-free update installations, others reported the system hanging. Later it became clear, that Windows Server 2008, Windows 8.1, Windows Server 2012/R2 as well as Windows 10 and its server counterparts were also affected. Already on Wednesday, April 10, 2019, there were first reports that updates freezes the systems during installation.įirst hints referred to update KB4493472 and clients with Windows 7 as well as Windows Server 2008 R2. The Windows updates released on Apcaused install issues problems on some machines. Looking back: Heavy issues with Windows updates Now an official confirmation by the software manufacturers is available. ![]() ![]() It is only an addendum to my articles yesterday (see April 2019 updates freezes Windows 7, 8.1, 10 & Server and the link list at end of article). ![]()
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